Your rights to return goods are protected under the EU Distance Selling Directive.
Customers needing to cancel an order should do so via email firstname.lastname@example.org Orders cancelled prior to despatch will be refunded in full*.
Orders cancelled after despatch will need to be returned to us in 'as new' condition at the customers expense". The value of the order, excluding the initial shipping cost, will be refunded to the method from which payment was originally made.
Returns & Exchanges:
Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 7 working days of receiving the order. Soiled goods will not be exchanged or refund. This does not affect your statutory rights.
Please ensure that all goods are thoroughly checked before a signature is given. Please notify us of any goods that have been damaged in transit, within 24 hours of receipt by email at email@example.com with photos of the damage and the packaging or no exchange will be considered.
Please despatch goods by traceable post, including proof of purchase and reason for exchange or refund. We are not responsible for returned goods that are lost in transit so please ensure you keep a copy of your postal receipt. Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition with original packaging. On receipt of your returned items, we will make a refund to the value of the goods.
We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for us to send your parcel to you will be deducted from the refund, as these are direct costs.
We can only make refunds to the original payment method charged. We aim to action all refunds within 3 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.
RETURN INSTRUCTIONS: Please place inside with return on slip of paper the following information.
Reason for Return:
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.